Privacy Policy

ETERNAL HAIR, S.C. (“HAIRFIX”), located at Paseo Centenario 9580, Suite 2901, Zona Urbana Río, Tijuana, C.P. 22010, and phone (664) 454-0187, is responsible for the processing and protection of your personal data in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties and its regulations.

This notice is issued within the framework of Life & Wellness Medical Group, the medical group to which HAIRFIX belongs along with other specialized clinics.

Purposes of Processing

The personal data we collect through this website, physical or digital forms, or other means will be used for the following purposes:

• To provide you with the medical and hospital services you request or hire.
• To follow up on the services provided and keep your medical records updated.
• To comply with administrative, legal, and billing obligations.
• To evaluate the quality of our services and internal processes.
• To contact you with information, promotions, and services related to the different clinics of Life & Wellness Medical Group.

The first purposes are necessary for the relationship we maintain with you. The last ones are commercial and marketing purposes, which require your consent.

Personal and Sensitive Data We Collect

We may request identification and contact details (such as name, address, email, phone), billing information, as well as sensitive health data (such as medical history, treatments, allergies, blood type, among others).

The processing of sensitive data will only be carried out for purposes related to the provision of medical services and always with your express consent.

Transfer of Personal Data

By submitting your personal data through this website or any other site belonging to Life & Wellness Medical Group, you acknowledge and accept that your information may be shared among the different clinics within the group for the purposes of:

• Contacting you.
• Offering you services related to our medical specialties.
• Informing you about promotions, campaigns, or marketing activities.
  
  

These transfers will always be carried out under the same standards of security and confidentiality established in this Privacy Notice.

Means of Contact

By providing your information, you authorize HAIRFIX and Life & Wellness Medical Group to contact you through different means, including but not limited to:

• Telephone calls.
• SMS text messages.
• Instant messaging applications (such as WhatsApp).
• Email.
  Or any other means considered appropriate to provide you with information or follow up on your request.

If at any time you wish to stop receiving marketing communications, you may request it by sending an email to info@hairfixmexico.com.

Security of Personal Data

We implement administrative, physical, and technical security measures to protect your information against damage, loss, alteration, destruction, or unauthorized use.

ARCO Rights (Access, Rectification, Cancellation, and Opposition)

You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data, as well as to revoke your consent. To exercise these rights, you may send a request to info@hairfixmexico.com or present it at the address stated in this notice.

Your request must include:

1. Your name and a contact method.
2. Documents proving your identity.
3. A clear description of the data you wish to exercise your rights over.

The Data Protection Officer will respond within a maximum of 20 business days.

Additional Notice for California Residents (CCPA/CPRA)

If you are a California resident, in addition to the rights described above, you are entitled to the following under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

1. Right to know: You may request information about what data we collect, where it comes from, how we use it, and with whom we share it.
2. Right of access and portability: You may request a copy of the personal data we hold about you.
3. Right of deletion: You may request that we delete your personal data, except where the law requires us to keep it (e.g., medical records).
4. Right of correction: You may ask us to correct inaccurate or incomplete information.
5. Right to limit the use of sensitive information: You may restrict the use of sensitive data for non-essential purposes.
6. Right to opt out of sale or “sharing” of data: We do not sell your personal data. If in the future we share it for advertising purposes, you will have the right to opt out.
7. Non-discrimination: You will not be denied services or receive different treatment for exercising these rights.

How to exercise these rights? You may send your request to info@hairfixmexico.com or call us at (664) 454-0187. To protect your information, we may ask you to confirm your identity before processing your request.